FREQUENTLY ASKED QUESTIONS

Q. Why Carnation Cleaning?
A. We are the best in the industry because of our people, our commitment, and our very high standards. As a family owned business built on referrals since 2003, we take our job very seriously.

We go to great lengths to hire the right people to clean your home. We send trusted, pre-screened, maids to clean your home. Each of our maids has had a thorough background check, and is held to very high standards.

We are very proud of our people and proud of what we do, and it shows in the house and office cleaning you'll get. We review our competitors' house cleaning rates and ensure that we are priced competitively. You can be assured that we are providing you with a great cleaning and a great value.

Q. What is the Carnation Cleaning guarantee?
A. We care about our house cleaning service to you, and we're not satisfied if you're not. We offer a 100% satisfaction guarantee. If something was missed, and you are not satisfied with your house or office cleaning, please notify us within 24 hours of the cleaning and we will send the team back out at our expense to correct the problem. We ask for performance feedback from all of our clients. We want to know if there was even a minor item you noticed; of course, we love positive feedback too! Our customer service and near-obsessive desire to please ensures consistent and high quality cleaning.

Q. Do you have references?
A. Absolutely. We have testimonials visible on this website, and we have client references available by request.

Q. What is your pets policy?
A. We are pet’s friendly cleaning service! Many clients have pets and they are usually no problem for our teams. However, please inform us if pets are present. We do instruct our teams not to enter a property if a threatening animal is present.

Q. What kind of services do you offer?
A. We clean your home from top to bottom, including bathrooms, bedrooms, kitchen, main rooms. We vacuum, clean, shine, dust, disinfect, and straighten the appearance in all rooms. We offer deep cleanings, move-in cleanings, and move-out cleanings. Our services are perfect for a spring-cleaning or when you are moving and want everything back to looking like new so that you get your full security deposit back. We spot clean the walls and light fixtures, clean inside the oven, refrigerator, windows and even the window tracks. We are prepared to do heavy duty, detailed house cleaning from top to bottom. We provide cleaning services for your house, apartment or condo.
Custom house cleaning is just, well, customized. Do you want us to clean your silk plants, fold your laundry and organize the pantry? Only clean the high traffic areas? Only clean the bathroom? Clean for a limited time to a set cost? Just add or subtract any item from the routine and deep house cleaning service list, let us know of any other items you'd like us to assist with, then sit back and count on Carnation Cleaning to get the job done. Any thing else?
We also provide business cleaning services. We do detailed office cleaning and janitorial service. Needs obviously vary between an office setting, a hair salon and exercise facility. We do what needs to be done to keep your business looking great.

Q. Can I trust the maids?
A. You can trust Carnation Cleaning. Our maids have all been background checked, We send pre-screened, trusted, and dependable maids to your door. If we would not trust someone to clean our own home, we're not going to send them to clean yours.

Q. How do you determine rates?
A. You can be assured that we are providing you with a great house cleaning value. We periodically review our house cleaning competitors' rates to insure that we are priced competitively. Our fees are based on the actual time it takes to clean your home in 1/4 hour increments. The cleaning estimates we provide are based on the number of hours. Our rates, our guarantee and our dedication to you remain the same whether you book us for a one-time cleaning or sign up for weekly, bi-weekly, or monthly service. Our minimum is 60.00 for the first hour with a two person team and then $25 per hour per person after that.

Q. Do you require contracts?
A. Never. We're happy to earn your business each time we clean, and we've built this company doing just that.

Q. Do you bring the cleaning supplies and equipment?
A. You bet. We arrive with all cleaning supplies and equipment necessary to make your home or office sparkle. If you'd like us to use your cleaning equipment or any special cleaning supplies, just let us know. We'd be happy to do so.

Q. Will you send the same maids each time?
A. We always try to send the same team, and they are always in constant communication with the main office.

Q. Do I have to be home when you clean?
A. Not at all. In fact, many clients prefer to have a use a garage code so we can clean when they are away. These are kept strictly confidential. If you wish to hide a key on your premises, please call the office with the location so we can notify the team prior to their arrival.
As an alternative to leaving your key under the mat, a lock box can provide flexibility and secure access.

Q. I've never had maid service, how do I get started?
A. The first step is to submit a cleaning quote request so you have an idea of the estimated cleaning time for your home.
The next step is to discuss your wants and needs with the office to make sure your home specifics are well documented and clear. Provide us with your pet instructions, keys, alarms or any other specific instructions about your household. If you have any trouble areas, or pet peeves, mention them prior to our visit so we can bring any special cleaning supplies required and be prepared to address these issues on our first visit. It's fine to leave the cleaners a list, or you can email us at the office on any issue. We are happy to address even very specific items room by room. You can put your list out every time the maids come, especially if your needs or priorities change week to week.

Q. How do I prepare for my first cleaning?
A. Hands down, clutter is the number one thing that slows us down. Our house cleaners are ready to go right when we arrive. We really want to start on the dirty work, but first we have to pick up all the newspapers, magazines, the 500 Lego's and bobby pins on the bathroom floor, cups and glasses, dirty dishes, clothing and shoes strewn all over that needs to be picked up and put away, before we even can start to clean. We don't mind picking all the stuff up, but it is not the most effective use of your money and the time we should be spending on the real reason you hired us to come to your home.

Q. What days do you work?
A. We are available to make your home shine Monday through Friday. Openings are available for either one-time, weekly, bi-weekly, or monthly cleaning services. We will even accomodate a weekend cleaning if needed!

Q. What time will you arrive?
A. An estimated time of arrival (ETA) will be provided at the time of your appointment booking. The ETA will be as accurate as we can possibly make it (e.g. 11ish). Each of our cleaning teams has 2-3 jobs scheduled each day. The clients scheduled before you, as well as unpredictable traffic may sometimes impact the accuracy of our arrival time. We make every attempt to arrive very close to our scheduled time, but some things are out of our control.

Q. Can I leave a note for the team?
A. Definitely yes. It's a good idea to communicate either to the office or the house cleaning team if you want special attention to an area, or if you are pleased with the job or have concerns. Every client has different wants, needs, and expectations, so the more communication the better. Our maids strive to provide impeccable service, but we are human and misunderstandings happen occasionally. We welcome the opportunity to improve our service to you.

Q. How do I make my payment?
A. Payment is due at the time of service. Payment can be made by check or cash on the kitchen counter.

Q. What if something was missed and I am unhappy with my cleaning?
A. Please call us within 24 hours if something was missed during your cleaning. We try very hard to please our clients, but sometimes we do make mistakes. We guarantee our services, so we will return to correct the problem at no additional charge. If something small was missed that you would just like to bring to our attention, please do send us feedback, call, email, or leave a note for the team the next time they come out. But please do let us know, we would not want to make the same mistake twice.
Communication is very important. If we don't hear from you, we will assume everything is well. We welcome and encourage all feedback that will help us improve our service to you.

Q. What if I forget the team is coming to clean my home or office?
A. If the office is not given a 24 hour notice of cancellation, a one hour fee will be assessed. This is a minimal fee that is in place to cover the opportunity cost of the missed booking; and or the cost of our transportation and maid wages as they travel to and from your home.
Please give us 24 hours notice if you need to cancel your cleaning in order to avoid this charge. However please feel free to check if rescheduling is an option!

Q. Can I purchase a gift certificate?
A. Of course. House cleaning is a wonderful gift. We provide gift certificates for house, office, condo's and apartment cleaning in any amount of time you desire. Just send us an e-mail and we'll get it set up right away.

Q. Is Carnation Cleaning Hiring?
A. Yes! Do you love to clean? We are always looking for superior cleaning professionals. Apply for a house cleaning job with Carnation Cleaning today!

NEED MORE INFORMATION?

If you have any other questions or would like to request a quote please contact us by filling out our online form or call Marsha at (262)719-3402

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